Privacy Policy for Physique Fitness

Effective Date: 23/09/24

At Physique Fitness (the "Gym"), we respect and are committed to protecting the privacy of our members, visitors, and website users. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services, visit our facilities, or interact with us online or offline. Please read this policy carefully to understand our practices regarding your personal data and how we handle it.

1. Information We Collect

We collect various types of personal information from you when you engage with our services, including but not limited to:

Personal Information: Name, address, phone number, email address, date of birth, gender, emergency contact information, and payment details.

Technical Data: IP address, browser type, device information, and information about how you use our website, collected via cookies or similar tracking technologies.

2. How We Use Your Information

The personal information we collect is used for various purposes, including but not limited to:

Membership Management: To create and manage your membership account, process payments, and communicate important information regarding your membership.

Health and Fitness Services: To provide personalized training plans, fitness assessments, and nutrition advice, where applicable.

Customer Support: To respond to your inquiries, handle complaints, or troubleshoot any issues you experience.

Marketing Communications: To send you promotional emails or SMS messages about new services, offers, or events that may interest you, with your consent. You may opt out of such communications at any time.

Compliance and Safety: To comply with legal obligations, enforce our terms of service, protect the safety and security of our members, staff, and visitors, and for internal record-keeping.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted service providers and partners who assist us in providing our services, such as:

Payment Processors: To process membership fees or other payments.

IT and Technical Support Providers: To help maintain our systems and ensure the security of your data.

Fitness and Health Professionals: If you engage with personal trainers, nutritionists, or other health professionals through the Gym.

Legal and Regulatory Bodies: When required by law, or to protect the Gym’s legal rights, privacy, safety, or property.

4. Data Retention

We will retain your personal data for as long as your membership is active or as needed to provide you with our services. After your membership is terminated, we may retain your data for a reasonable period to comply with legal requirements, resolve disputes, or enforce our agreements.

5. Security of Your Information

We take the security of your personal data seriously and use a variety of administrative, physical, and technological safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

You have certain rights regarding the personal data we collect about you, including:

Access and Correction: You may request access to your personal data or ask us to correct inaccurate or incomplete data.

Data Portability: You may request a copy of your personal information in a structured, machine-readable format.

Deletion: You may request the deletion of your personal data under certain circumstances, such as when it’s no longer necessary for the purposes for which it was collected.

Withdraw Consent: You may withdraw your consent to receive marketing communications at any time by clicking the "unsubscribe" link in emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided in Section 10 of this policy.

7. Use of Cookies

Our website uses cookies and similar technologies to improve your experience and analyze site usage. You can set your browser to refuse cookies, but some features of the website may not function properly if cookies are disabled.

8. Third-Party Links

Our website may contain links to third-party sites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We recommend that you review the privacy policies of any third-party websites you visit.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any significant changes by posting the updated policy on our website or sending you a notice via email. Please check this page periodically for updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us.